Technical
Support
If you are in need of technical support, we are only a telephone call
away. With a new software package, you receive ninety days of support
at no charge. We will quickly prioritize your call and a trained
technical support
analyst will promptly return your call with a solution. The support
number is 1-800-285-2324.
Maintenance
CDCI provides product updates and enhancements to you through purchase
of our maintenance plan. This will entitle you to substantial discounts
when moving from one product to another or adding new modules to
existing programs.
User
Group Meetings
John Geoffroy, the president of our company, hosts a number of user
group meetings throughout the country each year. The purpose of these
meetings is to inform you of new products and enhancements, to allow
you to interact with other users of the software and to get your
feedback on product performance. For a list of upcoming
user group meetings please visit our news page and view the upcoming
events.
Classroom
Training
A
training
schedule is available so you can arrange in advance to
attend the instruction of your choice. This training is held in the
CDCI classroom in Atlanta as well as various other locations around the
U.S. Our training consultant can help recommend hotels or other area
attractions. For a list of upcoming training dates, visit our training
page. If you would like to register for a class please call
1-800-285-3929.
Onsite
Training
Our trainers are available to come to your place of business and
conduct onsite training right in your office. This type of training is
beneficial when a number of your employees or coworkers want to obtain
the training. You can schedule different people for portions of the
training and all of your information is readily available to work on
your system. To schedule on site training call 1-800-285-3929.
Quarterly
Newsletter
This publication keeps you involved with everything currently happening
at CDCI. We have articles to inform you of tips and techniques while
using the software. We also keep you updated with support notes and
product enhancements.
Website
We have news items, updates, and a special "users only" area set aside
on our website. For your convenience, the latest upgrades and
enhancements, and a searchable knowledge base are now posted on our
website to be downloaded at your leisure. You can also preview upcoming
events, and see training schedules and new product information. Our
address is www.cdci.com.
Hosted
Solutions
CDCI offers a secure high performance data hosting solution that will
provide your company with a managed computer platform. This
economical solution entails services such as file maintenance and
regular data backups, thus increasing the overall productivity of your
company. For more information please contact
sales@cdci.com.
Product
Guarantee
We at CDCI guarantee that our products perform per our specification
and we are not happy until you are satisfied. It is always our
intention to service our customers to the best of our ability. This is
not
just a guarantee but also the type of relationship that we want for a
lifetime.
Go to the Download
Center to
get access to the latest software and documentation updates, and keep
your system the best it can be.

Check
the
Tips & Techniques section for
product usage tips, as well as for tips on expediting your support
phone call.

Would
you like to
log a Support Request
directly from the Web? Fill out this easy form to help avoid
miscommunication.
Useful Tools:
To read on-line Learning Companions (and other PDF's): The learning
companions in the product download centers, and some other documents,
require Adobe's Acrobat reader. This utility is used for viewing
Acrobat or portable document files (.pdf) as a browser plugin for
viewing the files online, or as a freestanding utility for viewing the
files after they have been downloaded.
Download it for free from the Adobe web site.
To read compressed ("zipped up") files: Sometimes you need to get data
or program files from a backup file which you might not be able to
extract with a normal restore function. These backup files, with the
ZIP extension, can be opened with third party utilities.
Download an evaluation
copy from the WinZIP web site.