Proper Procedure for Reporting a Program Error in Basic Builder

First, be sure to write down the exact error message (all numbers and words) and describe exactly what you were doing when the problem occurred, just in case there might be a procedural misunderstanding.  If possible, you can hit the “print screen key” on your keyboard and then select “Edit => Paste” inside a word processor program.  This will create an image of the screen, which you can then e-mail to someone on the C.D.C.I. Support staff.

Second, in every case, remember to re-boot your PC.  This will clear the RAM of your machine and help it perform at its best. 

To re-boot your PC, close Basic Builder, click the Windows Start button, select Shut Down, and then choose Restart. Windows will shut down and then come back up. This will complete the re-boot process.

Third, if you were in the process sub-menu of any module, then always restore from the pre-processing backup that Basic Builder asked you to perform.

Fourth, repeat what you were doing (as you recorded in the first step) at the time the problem occurred.  If you receive the same error or situation, stop what you are doing and send a fax (with the information that you carefully recorded in the first step of this faq) or e-mail to your authorized C.D.C.I. Support representative and ask for help. 

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